Customer Support

Get support for templates and digital products.

Questions, setup concerns, and installation issues are easiest to solve when your request includes the right details up front.

Start Support Request Email Support

Before you send a request

  1. Check the included documentation and installation steps first.
  2. Confirm which license or template version you purchased.
  3. Try to reproduce the issue so you can describe exactly what happened.
  4. Save error messages, links, or screen captures separately if they would help explain the issue.

What to include

  • Your order email or order number.
  • The license type, such as Personal, Developer, Agency, or White-Label Resale.
  • A short summary of the problem or question.
  • The exact step where you got stuck.
  • Your platform, browser, builder, or hosting provider when relevant.

Keep it safe

Do not send passwords, private keys, access tokens, payment details, or sensitive customer information. Blur anything private before attaching screenshots.

Support Request

Tell me what happened.

Fields marked "required" must be completed.

Use the email from your purchase or your order number if you have it.

Include the template name, license type, or product you need help with.

Describe what happened, what you expected, the exact step where you got stuck, and any error text. Do not include passwords, payment-card details, or sensitive account information.

Your email app will open with these details. Attach screenshots, recordings, or error logs there if needed.